Returns & Refunds Policy

This Returns & Refunds Policy describes how hello-parts.com (the “Site” or “we”) handles your order when you need a return or refund.

How do I initiate a return to Hello Parts?

All returns must be assigned a Returned Merchandise Authorization (RMA) in advance – obtained by emailing support@hello-parts.com. Any goods returned without authorization will go back into stock, but will NOT be refunded unless you contact Hello Parts within 60 days of return.

Please note, that we are not responsible for the return freight. 

What is a Return Authorization number?

A Return Merchandise Authorization (RMA) is a tracking number assigned specifically to your return and is used for internal tracking purposes. 

How do you calculate my credit?

Hello Parts will issue a credit for the full price of the part purchased, less:

  • The original outbound freight charge cost incurred by Hello Parts (if Hello Parts paid the freight on the initial order)
  • No other hidden fees or charges

What if the error was made by me (e.g. ordered the wrong size etc.)?

If you purchased the wrong part, and it arrives at your location undamaged, Hello Parts will credit you the full amount of the price paid for the original part. You will be responsible for return freight and any additional fees incurred in the shipping process.

If you are not sure you are ordering the correct part, please email support@hello-parts.com before ordering. Have your existing part number ready and we will do our best to help you get the right part the first time! We understand all too well the frustration of having a truck down for maintenance!

What if the error was made by Hello Parts (e.g. wrong part delivered etc.)?

If the error was made by Hello Parts or our supplier/partner, we will credit the full amount of the order paid by you.

Are there limitations on items that can be returned?

Special order items are non-returnable, but most other items may be returned within 30 days of the customer receiving their part. Most consumable parts – like gum rubber boots and belts – are non-refundable. All sales are final after 30 days. The product must be new, in salable condition, and in the original packaging. Parts cannot be returned if the part was installed or modified. Unacceptable returns will be sent back to the customer on request at the customer’s expense. 

How soon can I expect my refund for my returned part?

Your refund will be issued within 7-10 business days of the date after we receive your returned items. Once issued, a refund can take 48-72 business hours to reflect on your statement, depending on your bank. We will notify you via e-mail of your refund once processed. Your credit will be issued against the original purchase method (e.g. credit card, PayPal account, etc.) which was provided to us at the time you placed the order.

Can International orders be returned?

Yes, international orders may be returned. All return shipping fees are the responsibility of the customer and all international orders must be received within 30 days of the customer receiving the package. There are no restocking fees.

What if my return is extra-large – such as a pallet of product?

For large returns, please contact out support team by emailing support@hello-parts.com

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